PKA Game Privacy Policy – How We Protect Your Data

1Introduction

PKA Game ("the Platform", "we", "us", "our") is committed to protecting the privacy of every person who registers, browses, or interacts with our platform. This Privacy Policy applies to all users of the PKA Game website and mobile application, regardless of location.

By creating an account or continuing to use PKA Game, you acknowledge that you have read this policy and consent to the collection and use of your information as described here. This policy should be read alongside our Terms and Conditions, which govern your overall use of the platform.

If you have questions about anything in this policy, please contact our support team before registering. The details are at the end of this document.

2Data We Collect

We collect data in two ways — information you give us directly, and information collected automatically through your use of the platform.

Information you provide:

• Full name and date of birth during registration
• Pakistani mobile number and email address
• CNIC or other identity documents submitted during verification
• Payment method details used for deposits and withdrawals (see Section 4)
• Communications you send to our support team
• Preferences and settings you configure in your account

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session data including login times, pages visited, and session duration
• Game history, bet amounts, and transaction records
• Cookies and similar tracking technologies (see Section 5)

We collect only what is reasonably necessary to operate the platform and fulfil our obligations to you as a player. We do not collect sensitive data beyond what is required for identity verification.

3How We Use Your Data

The table below outlines the primary purposes for which your data is used and the lawful basis for each use:

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4Payment Data and PKR Transactions

PKA Game supports deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards, and supported mobile wallets — all in PKR. The security of payment data is treated as a top priority.

• All payment processing is handled by certified, PCI DSS-compliant payment processors. PKA Game does not store raw card numbers, CVV codes, or full wallet credentials on its own servers.
• Payment processors receive only the information necessary to complete the transaction. They are contractually bound to handle your data securely and are not permitted to use it for their own marketing purposes.
• We retain a record of transaction metadata — amounts, dates, payment method type, and reference numbers — for fraud prevention, dispute resolution, and audit purposes. This metadata does not include full card or wallet account numbers.
• JazzCash and Easypaisa transactions are processed under the security protocols of their respective networks. PKA Game recommends players use only payment accounts registered in their own name.
• In the event of a disputed transaction, we may share transaction metadata with the relevant payment provider or financial institution to assist with resolution.

5Cookies and Tracking Technologies

PKA Game uses cookies and similar technologies to make the platform function correctly and to understand how it is being used. A cookie is a small text file placed on your device when you visit a website.

We use the following categories of cookies:

• Essential cookies: Required for the platform to function — including maintaining your login session, remembering game preferences, and processing transactions. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Help us understand how players navigate the platform so we can improve the experience. Data collected through these cookies is aggregated and anonymised where possible.
• Security cookies: Used for fraud detection and to identify suspicious access patterns. These are part of the platform's core security infrastructure.
• Preference cookies: Remember settings you have chosen, such as display preferences or responsible gaming limits you have set.

Marketing or third-party advertising cookies are not used on PKA Game. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform normally.

6Data Sharing

PKA Game does not sell your personal data to third parties. We share data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, and other supported payment providers receive the minimum data required to process your transactions.
• Game providers: Third-party game suppliers may receive anonymised session identifiers to operate live casino and slot game functionality. They do not receive your personal identity data.
• Identity verification services: Where KYC checks are required, we may use a third-party verification provider. These providers are bound by strict data processing agreements.
• Legal and regulatory obligations: We may disclose data to law enforcement or regulatory authorities where required by applicable law or in response to a valid legal request.
• Fraud prevention networks: Anonymised or aggregated fraud signals may be shared with industry fraud prevention services to protect the broader platform ecosystem.

Any third party that receives data from PKA Game is contractually required to handle it in accordance with applicable data protection standards and to use it only for the stated purpose.

7Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to meet legal, compliance, and operational requirements.

• Account data is retained for the duration of your account plus a minimum of five years after closure, in line with standard financial record-keeping requirements.
• Transaction records, including PKR deposit and withdrawal history, are retained for a minimum of five years.
• Identity verification documents are retained as required for anti-money laundering compliance — typically five years from the date of the last transaction.
• Support communications are retained for three years from the date of the last exchange.
• If you request account closure, non-mandatory data will be deleted or anonymised within a reasonable timeframe. Data that must be kept for legal compliance will be retained until the applicable retention period expires.

8Security Measures

PKA Game takes a layered approach to data security. The following measures are in place to protect your personal information:

• Encryption in transit: All data transmitted between your device and PKA Game servers is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser's address bar when using the platform.
• Encryption at rest: Sensitive data stored on our servers is encrypted at rest using industry-standard algorithms.
• Access controls: Internal access to player personal data is restricted on a need-to-know basis. Staff with access to personal data are subject to confidentiality obligations.
• Fraud monitoring: Automated systems monitor for unusual account activity, multiple login attempts, and suspicious transaction patterns in real time.
• Secure account login: PKA Game supports strong password requirements and recommends that players enable any additional account security options available in their settings.

While we maintain robust security measures, no system is completely immune to risk. Players are encouraged to use a strong, unique password for their PKA Game account and to contact support immediately if they suspect any unauthorised access.

9Your Rights

As a PKA Game player, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting our support team:

• Right of access: You can request a copy of the personal data PKA Game holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. You can update basic account details directly from your account settings.
• Right to erasure: You can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that certain data must be retained for legal and compliance reasons even after account closure.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to data portability: You can request a copy of the data you provided to us in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you can withdraw consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to opt out of marketing: You can unsubscribe from marketing messages at any time by contacting support or using the unsubscribe option in any marketing email.

We aim to respond to all valid data requests within 30 days. Where a request is complex or involves a large volume of data, we may extend this period and will notify you accordingly.

10Minors

PKA Game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and identity verification checks are used to confirm this where required.

If you believe a minor has registered on PKA Game, please contact our support team immediately. Any account found to belong to a person under 18 will be closed without delay and all associated data handled in accordance with our standard account closure process. Funds deposited by minors will not be returned to the account holder and will be handled in line with our Terms and Conditions.

Parents and guardians are encouraged to use parental control software to restrict access to online gaming platforms on shared or family devices.

11Changes to This Policy

PKA Game may update this Privacy Policy from time to time to reflect changes in platform features, data practices, or applicable requirements. When we make changes, the "Last updated" date at the top of this page will be revised.

For significant changes that materially affect how your data is used, we will notify registered players via email or an in-platform notification before the changes take effect. We recommend bookmarking this page and reviewing it periodically.

Continued use of PKA Game after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the platform and contact support to request account closure.

12Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please reach out to the PKA Game support team. We are committed to resolving privacy-related queries promptly and transparently.

For matters related to responsible gaming, data access requests, or account closure, please include your registered mobile number in your message so we can locate your account quickly and respond without unnecessary delays.